Yes, I want to receive offers and updates from trusted Unilever brands via Email and SMS, Whatsapp and online advertising tailored to my interests and preferences * . Please read our Privacy and Cookie Notice to understand how we use your Personal Data. I confirm I am over 18 years old
We know that you care about your personal data and how it is used, and we want you to trust that
Unilever uses your personal data carefully. This Privacy Notice will help you understand what personal data we
collect, why we collect it and what we do with it.
As you read our Notice, please keep in mind that it applies to all Hindustan Unilever Limited.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any
questions by sending us an email to
Customer Care or submitting a request through the “Contact Us” form on our websites.
We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP
addresses, and browsers, then please read about these key terms first.
You have the right to object to certain uses of your personal data including the use of your personal data for
direct marketing. See what your rights are and how you can exercise them here.
Who is collecting it?
Any personal data provided to or collected by Unilever is controlled by
Hindustan Unilever Limited, the data controller.
This Privacy Notice applies to personal data collected by Unilever in connection with the services and
products we offer. References to “Unilever” in this Notice means
Hindustan Unilever Limited and any company directly or indirectly owned and/or controlled by
Hindustan Unilever Limited that you are interacting with or have a business relationship
with.
This Privacy Notice also applies to Unilever’s marketing content, including offers and advertisements for
Unilever products and services, which we (or a service provider acting on our behalf) send to you on
third-party websites, platforms and applications based on your site usage information. These
third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to
read them before using those websites.
What purpose do we use your data for?
Personal data means any information that can be used to identify directly or indirectly a
specific individual.
You are not required to provide Unilever the personal data that we request, but if you choose
not to do so, we may not be able to provide you with our products or services, or with a high quality of
service or respond to any queries you may have.
We may collect personal data from a variety of sources. This includes:
Personal data you give us directly,
Personal data we collect automatically, and
Personal data we collect from other sources.
Personal data means any information that can be used to identify directly or indirectly a
specific individual. This definition includes personal data collected offline through our Consumer Engagement
Centres, direct marketing campaigns, sweepstakes and competitions and online through our websites,
applications and branded pages on third-party platforms and applications accessed or used through third-party
platforms.
You may be asked to provide your personal data when you are in contact with us.
Hindustan Unilever Limited companies may share your personal data with each
other and other Unilever Group companies and use it in a manner consistent with this Privacy Notice. We
may also combine it with other information to improve our products, services, content, and
advertising.
You are not required to provide Unilever the personal data that we request, but if you choose
not to do so, we may not be able to provide you with our products or services, or with a high quality of
service or respond to any queries you may have.
Ways in which we collect your personal data
We may collect personal data from a variety of sources. This includes:
Personal data you give us directly. We collect data about how you use our services and
products, such as the types of content you view or engage with, or the frequency and duration of your
activities. We also collect personal data you provide us when you sign up for a marketing newsletter,
complete a survey or register for an account to buy our products. In so doing, we may ask for personal data,
such as your name, gender, date of birth, address, email address, telephone number or credit card details.
Some Unilever brands may collect “special categories of personal data” about you with your
explicit consent. For more information on the special categories of data we collect and how we use it,
please refer to the relevant section below.
Personal data we collect automatically. We also receive and store certain types of personal
data whenever you interact with us online. For example, we use cookies and tracking technologies (to find
out more, see our privacy key terms) to obtain personal data when your
web browser accesses our websites or advertisements and other content served by or on behalf of Unilever on
other websites. Your personal data is also collected when you search, buy, post, participate in a contest or
questionnaire or communicate with our customer service teams. Examples of the types of personal data we
collect include; IP address (to find out more see our privacy
key terms), device ID, location data, computer and connection
information such as browser type and version, time zone setting, browser plug-in types and versions,
operating system, and purchase history – which Unilever sometimes aggregates with similar
information from other consumers. During some of your internet browsing on Unilever’s websites we may also
use software tools to measure and collect session information, including page response times, download
errors, length of visits to certain pages, page interaction information, and methods used to browse away
from the page. We may also collect technical information to help us identify your device for fraud
prevention and diagnostic purposes.
Personal data we collect from other sources. We collect personal data from other sources
including our trusted partnerships with third-parties and where we operate Unilever accounts on third-party
platforms: For example, when you use the “like” functionality on Facebook or the +1 functionality on
Google+. Additionally, we receive information about you and other visitors’ interactions with our
advertising to measure whether our advertising is relevant and successful. We also collect information about
you and your activities from a third-party when we jointly offer services or products, or from third-party
data enrichment providers (to find out more see our privacy key terms)
who may deliver insights to Unilever about the personal data we hold.
When and why we collect “special categories of personal data”
Certain categories of personal data, such as health data, financial data, biometrics, race, ethnicity,
religion, health, sexuality or biometric data are classified as “special categories of data”
or “Sensitive Personal Information” and benefit from additional protection.
We limit the circumstances where we collect and process these special categories of data.
Unilever sometimes collects data related to your health such as allergies, pregnancy or skin type to send you
tailored ads and relevant promotions. Unilever only collects and uses this personal data where you have
provided us with your consent for us to do so. In some instances, you may have requested services or products
that do not directly involve the collection of any special categories of data, but may imply or suggest your
religion, health or other special categories of data.
To illustrate circumstances where Unilever collects and processes special categories of data we have provided
the following examples:
Unilever collects expectant mothers’ due dates in its Zwitsal or Baby Dove newsletter
sign-up page. It may also place cookies on the sign-up page which capture this information too. This data is
then used to create an audience of expectant mothers to receive online advertising from relevant Unilever
brands. For more information on Unilever’s profiling activities, please refer to the relevant section;
Similarly, Unilever collects personal data related to consumers’ allergies to provide
consumers with ads and promotions for products which are relevant to their needs.
How do we protect children’s privacy?
We understand the importance of taking extra precautions to protect the privacy and safety of
children using Unilever products and services.
Most of Unilever’s websites are designed and intended for use by adults. Where one of our
websites is intended for use by a younger audience, we will obtain consent from the person with
parental responsibility before we collect personal data where it is required by applicable
laws and regulations (the age at which consent is necessary varies from Country to Country).
If you are a child under the age where parental consent is required in your Country, you should review the
terms of this Privacy Notice with your parent or guardian to make sure you
understand and accept them. If we discover that we have collected personal data from a child without consent
from a parent or guardian where such consent should have been obtained, we will delete that
personal data as soon as practical. Access to certain parts of the Unilever’s websites and/or eligibility to
receive prizes, samples or other rewards are generally limited to users over a certain age.
We sometimes use your personal data to carry out age verification checks and enforce any such
age restrictions.
What purpose do we use your data for?
We collect, process and disclose your personal data only
for specific and limited purposes. For example, to process your payments, to
assess and handle any complaints, to develop and improve our products,
services, communication methods and the functionality of our websites, to provide
personalised products, communications and targeted advertising as well as product
recommendations to you.
We also create profiles by analysing the information about your online surfing, searching and buying behaviour
and your interactions with our brand communications by building segments (creating groups that have certain
common characteristics) and by placing your personal data in one or more segments.
Additionally, Unilever processes your personal data also using automated means. An automated
decision is a decision which is made solely by automatic means, where no humans are involved
in the decision-making process related to your personal data.
We collect, process and disclose your personal data for the
following purposes:
To process your payments, if you purchase our products, to provide you with your
order status, deal with your enquiries and requests, and assess and handle any
complaints;
To process and answer your inquiries or to contact you to answer your questions and/or
requests;
To develop and improve our products, services, communication methods and the functionality
of our websites;
For the purposes of competitions or promotions that you have entered;
To communicate information to you and to manage your registration and/or
subscription to our newsletter or other communications;
To manage our everyday business needs regarding your participation in our contests,
sweepstakes or promotional activities or request;
To authenticate the identity of individuals contacting us by telephone, electronic means or
otherwise;
For internal training and quality assurance purposes;
To understand and assess the interests, wants, and
changing needs of consumers, to improve our website, our current products and services,
and/or developing new products and services; and
To provide personalised products, communications and targeted advertising as well as
product recommendations to you.
When we collect and use your personal data for purposes mentioned above or for other purposes, we will
inform you before or at the time of collection.
Where appropriate, we will ask for your consent to process the personal data. Where you have
given consent for processing activities, you have the right to withdraw your consent at any
time.
In some cases, we rely on legitimate interest for processing your personal data. A legitimate
interest could exist for example, when you sign up for a loyalty scheme with one of our brands and we use the
personal data collected to conduct data analytics to improve our products or services. This ground will only
be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a
contract, or to optimise a service, and does not outweigh your rights as an individual. This legal basis will
only be relied upon where there is no less intrusive way to process your personal data. We can assure you that
if legitimate interest is used as a ground for processing your personal data, we will keep a record of this
and you have the right to ask for this information.
We process your personal data to perform a contract to which you are or will be a party. For
example, we need to process your personal data to deliver a product or a service you bought, to allow you to
take part in one of our competitions, or to send you samples that you have requested.
We also process your personal data when we have a legal obligation (e.g., tax or social
security obligations) to perform such processing. For example, a court order or a subpoena may require us to
process personal data for a particular purpose, or we may be compelled to process personal data to report
suspicious transactions under the local anti-money laundering rules.
Profiling
Unilever uses your personal data to build profiles. We create profiles by analysing the
information about your online surfing, searching and buying behaviour and your interactions with our brand
communications by building segments (creating groups that have certain common characteristics) and by placing
your personal data in one or more segments. These segments are used by Unilever to
personalise the website and our communications to you (such as showing relevant content to
you when you visit our site or in a newsletter to you), and to display relevant offers and advertisements from
the Unilever brands on the Unilever sites, and via third-party websites. The segments can also be used for
third-party campaigns on the Unilever sites. Unilever profiles your data where you have provided
consent for us to do so; for example, accepting the setting of cookies on your browser online
or signing up for email newsletters from one of our brands.
You can withdraw your consent to prevent your personal data being used this way at any time
using the manage cookies section of our Cookie Notice or unsubscribing to
the use of your email address if you have logged into one of our websites or signed up to any marketing
newsletters.
By way of example –
Unilever collects data, with your consent, from:
Our websites about what you view and the way you interact with our content;
Our digital display advertising that we serve to you on social platforms and other
publisher’s websites; and
Forms you fill in online and send to us about what your interests are.
We also track the products you buy when you click on one of our display adverts and go on
to purchase something from a selection of our retail partners.
If you have asked to receive emails or SMS communications from us, we
track whether you open, read or click on the content to see what you are interested in so that we can give
you more content that we think you are more likely to enjoy.
We use this data to profile your likes and dislikes. For instance, if we
see that you are regularly viewing Vegan recipes on our “Recipedia” website, and you have opted in to
receiving emails from us, we might give you an update on the new Vegan recipes that have just hit the site
for your interest, or we may tailor our web content when you visit towards things we think you’ll be most
interested in.
Based on this profile information, we may also give you advertising that we think you will
like and want to see as you view content from us or from our network of
publishers that we advertise with. Sometimes, with your consent, we may use your current
location to serve advertising to you that is to do with promotions or events that are
happening nearby that we think you might be interested in.
We may also use information you have provided to selected third-parties and
consented to be shared, like your age, gender, life stage, lifestyle and wider interests to
identify people who we think will have similar interests to you and who we believe will be interested in
similar advertising.
Automated decision-making
In some instances, Unilever processes your personal data using automated means. An automated
decision is a decision which is made solely by automatic means, where no humans are involved
in the decision-making process related to your personal data. For example:
Unilever uses game simulations of
science-based behavioural assessments and data science techniques to
assess prospective employees. Candidates are required to play a set of games and the behavioural patterns
exhibited during gameplay are assessed by a Unilever customised algorithm to predict the candidate’s
potential for a specific role. This algorithm is regularly tested to ensure it remains
fair, effective and unbiased.
We will not make decisions based solely on automated decision making that have significant impact on you. If
we do so we notify you and provide you with clear information about our decision to rely on
automated processing to make our decision and our lawful basis for doing so. For example, Unilever processes
your personal data using automated means only if it is necessary for the entering into or the performance of a
contract with you, or when you have given your explicit consent.
You have the right not to be subject to a decision which is based solely on automated
processing and which produces legal or other significant effects on you. In particular, you have the right:
to obtain human intervention;
to express your point of view;
to obtain an explanation of the decision reached after an assessment; and
to challenge such a decision.
Who will it be shared with?
As part of the Unilever Group, a global business, Hindustan Unilever Limited shares your personal data
within the Unilever Group and with selected third-parties in the following
circumstances:
Third-party service providers. In order to carry out your requests, respond to your
inquiries, fulfil your orders, honour coupons, provide you with samples, enable you to participate in
sweepstakes or make various other features, services and materials available to you through our websites we
share your personal data with third-party service providers that performfunctions on our behalf, such as companies that: host or operate Unilever’s websites,
process payments, analyse data, provide customer service, postal or delivery services, and sponsors or other
third-parties that participate in or administer our promotions. They have access to personal data needed to
perform their functions but may not use it for other purposes. Further, they must process this personal data
in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
Other third-parties. Your personal data will also be used by us or shared with our
sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics
companies or other third-parties in connection with marketing,
promotional, data enrichment (to find out more about our privacy key terms
follow the link) and other offers, as well as product information.
Business transfers. Your personal data will be used by us or shared with the Unilever
Group, primarily for business and operational purposes. As Unilever Group continues to develop the business,
it may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data
generally is one of the transferred business assets but remains
subject to the promises made in any pre-existing Privacy Notice (unless, of course, you
consent otherwise). If another entity acquires us, our businesses or substantially all or part of our
assets, or assets related to Unilever’s websites, your personal data will be disclosed to such entity as
part of the due diligence process and will be transferred to such entity as one of the
transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all
such personal data will be considered an asset of ours and as such it is possible they will be sold or
transferred to third-parties.
Legal disclosure. We may transfer and disclose your personal data to third-parties:
To comply with a legal obligation;
When we believe in good faith that an applicable law requires it;
At the request of governmental authorities conducting an investigation;
To verify or enforce our “Terms of Use” or other applicable policies;
To detect and protect against fraud, or any technical or
security vulnerabilities;
To respond to an emergency; or otherwise
To protect the rights, property, safety, or
security of third-parties, visitors to Unilever’s websites, Unilever or the public.
International data transfers
Unilever shares personal data within the Unilever Group or with third-parties for purposes described in this
Privacy Notice.
Unilever will only send personal data collected within a restricted legal framework, such as
e.g. the European Economic Area (EEA) or Asian Pacific Economic Cooperation (APEC), to
countries which do not have data protection laws that are considered to provide appropriate levels of
protection in the restricted legal framework in circumstances such as:
· To follow your instructions;
· To comply with a legal duty; or
· To work with our agents and advisers who we use to help run our business and
services.
If we do transfer personal data to outside of the restricted legal framework, Unilever will make sure that it
is protected in the same way as if it was being used in that restricted legal framework.
We’ll use one of the following safeguards:
· Transfer to another Country whose privacy legislation ensures an
adequate level of protection of personal data similar or equivalent to the country it was
collected in;
Put in place a contract with the third-party that means they must protect personal data to
the same standards as in the country the data was collected in.
How do we protect your personal data?
Unilever takes the security of your personal data very seriously. We take every effort to
protect your personal data from misuse, interference, loss, unauthorised access, modification
or disclosure.
Our measures include implementing appropriate access controls, investing in the latest
Information Security Capabilities to protect the IT environments we leverage, and ensuring we
encrypt, pseudonymise and anonymise personal data wherever
possible.
Access to your personal data is only permitted among our employees and agents on a
need-to-know basis and subject to strict
contractual confidentiality obligations when processed by third-parties.
How long do we keep your personal data for?
We will keep your personal data for as long as we need it for the purpose it
is being processed for. For example, where you make a purchase online with us we will keep the data related to
your purchase, so we can perform the specific contract you have entered and after that, we will keep the
personal data for a period which enables us to handle or respond to any complaints, queries or concerns
relating to the purchase.
Your data may also be retained so that we can continue to improve your experience with us and
to ensure that you receive any loyalty rewards which are due to you.
We retain the identifiable data we collect directly for targeting purposes for
as little time as possible, after which we employ measures to
permanently delete it.
We will actively review the personal data we hold and delete it securely, or in some cases
anonymise it, when there is no longer a legal, business or consumer need for it to be
retained.
What are your rights?
Your rights in relation to your personal data how it is processed. You can exercise these rights at any point.
We have provided an overview of these rights below together with what this entails for you. You can exercise
your rights by sending an email or submitting a request through the
“Contact Us”
form on our websites.
Where we process your personal data, you have a number of rights over how the data is processed and can
exercise these rights at any point. We have provided an overview of these rights below together with what this
entails for you. You can exercise your rights by sending an email
or submitting a request through the “Contact Us” form on our websites.
The right to be informed. You have the right to be provided with clear, transparent and
easily understandable information about how we use your personal data and your rights. Therefore, we’re
providing you with the information in this Notice.
The right to access and rectification. You have the right to access, correct or update your
personal data at any time. We understand the importance of this and should you want to exercise your rights,
please contact us.
The right to data portability. The personal data you have provided us with may be portable.
This means it can be moved, copied or transmitted electronically under certain circumstances.
The right to be forgotten. Under certain circumstances, you have right to request that we
delete your data. If you wish to delete the personal data we hold about you, please let us know and we will
take reasonable steps to respond to your request in accordance with legal requirements. If the personal data
we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what
we can to delete, destroy or permanently de-identify it.
The right to restrict processing. Under certain circumstances, you have the right to
restrict the processing of your personal data.
The right to object. Under certain circumstances, you have the right to object to certain
types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you
or being contacted with varying potential opportunities).
The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a
complaint directly with any local Supervisory Authority about how we process your personal data.
The right to withdraw consent. If you have given your consent to anything we do with your
personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the
right to withdraw your consent at any time (although if you do so, it does not mean that anything we have
done with your personal data with your consent up to that point is unlawful). You can withdraw your consent
to the processing of your personal data at any time by contacting us with the details provided below.
Rights related to automated decision-making. You have the right not to be subject to a
decision which is based solely on automated processing and which produces legal or other significant effects
on you. In particular, you have the right:
to obtain human intervention;
to express your point of view;
to obtain an explanation of the decision reached after an assessment; and
to challenge such a decision.
Further information and advice about your rights can be obtained from the data protection Regulator in your
Country.
How do you contact Unilever?
We are committed to protect your personal information collected and processed by us and look forward to your
continued support for the same. If you have any query, grievance with respect to the processing of information
by us, you can reach out to us by calling our Toll Free No. 1800-10-22-221 or by email to
lever.care@unilever.com or submitting a request through the
“Contact Us (Privacy Request/Concern)”
form available on the HUL website.
You can also reach out to our Privacy Office in the event of any escalation or absence of resolution of
grievance, requests, rights pertaining to personal data processed by us. You may contact our DPO/Privacy
Grievance Officer at (1) The Data Protection Officer/Privacy Grievance Officer, Hindustan Unilever Limited,
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai - 400 099 or at:
Grievance.Officer-Privacy@unilever.com. You can
also call on the aforementioned contact number and request it to be referred to the DPO/Data Protection
Office.
When a privacy question or access request is received, we have a dedicated team which triages the contacts and
seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more
substantive in nature, more information may be sought from you. If you are unsatisfied with the reply
received, you may refer your complaint to the relevant Supervisory Authority. If you ask us, we will endeavour
to provide you with information about relevant complaint avenues which may be applicable to your
circumstances.
How do we keep this notice up to date?
We will update this Privacy Notice when necessary to reflect customer feedback and changes in
our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent
notice (including, for certain services, email notification of Privacy Notice changes). We
will also keep prior versions of this Privacy Notice in an archive for your review.
We will not reduce your rights under this Privacy Notice without your consent.
Additional Privacy Terms or Notices
In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by
additional privacy terms or notices. We encourage you to read these
additional terms or notices before participating in any such campaigns or promotions as you will be required
to comply with them if you participate. Any additional privacy terms or notices will be made prominently
available to you.
Last Updated: 4th December, 2023
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